Shipping & Delivery

Shipping Countries, Methods & Costs

Nouvelle Âme dispatches each creation with the same care dedicated to its creation.

Shipping Countries

Deliveries take place:

• within Greece

• in all European Union countries

• in selected countries outside the EU, upon request

Shipping availability by country is confirmed at checkout.

Delivery Methods

Deliveries are carried out via selected, reliable courier partners, offering:

• Standard Shipping

• Express Shipping (where available)

All shipments are insured throughout transit.

Delivery Cost

Delivery cost:

• calculated automatically at checkout

• depends on the destination country and the chosen shipping method

Nouvelle Âme reserves the right to offer free shipping for orders over a specific amount, where this is announced.

Order Preparation Time

Each piece of jewellery by Nouvelle Âme is prepared with attention to detail and respect for the raw material.

• Preparation time: 1–3 working days

In cases:

• personalised orders

• bespoke or limited-availability jewellery

Preparation time may be extended. The customer will be informed in good time prior to dispatch.

Shipping & Tracking

Upon dispatch of the order:

• a confirmation email is sent

• a unique tracking number is provided

• the progress of the dispatch can be tracked in real time

Nouvelle Âme accepts no liability for delays due to:

customs controls

• weather phenomena

• strikes

• force majeure events

Delivery times are indicative and not binding.

Customs Duties & Taxes

For deliveries outside the European Union:

• custom duties, import taxes or customs clearance fees may apply

The above:

• not included in the product prices or shipping costs

• are borne exclusively by the recipient

Nouvelle Âme has no ability to control or predict these charges and bears no responsibility for any delays resulting from customs procedures.

Important Information

• Orders are delivered to the address provided at checkout

• The customer bears responsibility for the accuracy of the delivery details

• In the event of a parcel being returned due to incorrect or incomplete details, the resending costs are borne by the customer

• Ownership and the risk of loss of the product pass to the customer upon successful delivery