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Frequently Asked Questions

Products & Materials

What materials are the jewellery made from?;

On each product page, the composition of the jewellery is clearly stated, such as silver, gold, plating or precious stones.

For authenticity verification, precious metal jewellery usually bears hallmarks, which are an international standard for recognising metal purity.

Tip: Before purchasing, check the section «Ingredients» on the product page or contact us if you have any metal sensitivities.

Are jewellery items suitable for sensitive skin?;

Strict regulations apply within the European Union regarding the nickel release in jewellery that comes into direct and prolonged contact with the skin, such as earrings, necklaces and rings.

These regulations aim to reduce the risk of allergic reactions.

Tip: If you know you have a metal allergy, please contact us before placing your order so that we can suggest the right option for you.

What do the hallmarks 925, 750 and 585 mean?;

These stamps indicate the metal purity in parts per thousand.

• 925 – Sterling silver (92.5% silver)
• 750 – 18-carat gold (75% gold)
• 585 – 14-carat gold (58.5% gold)

Tip: If you are not sure about a stamp, you can send us a photo and we will help you identify it.

Sizes & Fit

How do I find the correct ring size (for a mum or child)?;

Download him printable ring size guide, print it on 100% / Actual Size and cut the measuring strip.

Wrap the strip around the finger and read the measurement in centimetres.

Tip: Measure your finger at the end of the day and at room temperature, as fingers may swell slightly.

How do I convert centimetres to European ring size?;

In the European system, the ring size corresponds to the inner circumference of the ring in millimeters. inner circumference of the ring in millimeters.

Example:
5.2 cm → 52 mm EU size 52

What if I am between two sizes?;

If you are between two sizes, we recommend choosing the slightly larger size for greater comfort.

For children's rings, leave a little room for comfort without it being loose.

How do I measure my wrist correctly for a bracelet?;

Wrap a tape measure or ribbon around your wrist, just above the bone, and note the measurement in centimetres.

For a comfortable fit, it is suggested to add approximately +1 cm.

How do I choose the right necklace length?;

Use him necklace length guide to see where the pendant will sit on your neck.

Tip: For necklace layering, choose chains with a difference of approximately 5 cm between them.

Safety & Age Suitability

What age are children's jewellery suitable for?;

Jewellery containing small parts may are not suitable for children under 3 years of age, due to the risk of choking.

If the piece of jewellery is a gift, please let us know the child's age so that we can suggest the right option.

Can children sleep or play while wearing jewellery?;

For security reasons, it is recommended to remove them before sleep, play or sport, especially at a young age.

Are children's earrings suitable for a first piercing?;

Children's earrings usually they are not recommended for initial piercing or the healing period.

Consult the piercer for the appropriate material.

Care & Maintenance

How do I clean jewellery at home?;

For most jewellery it is recommended lukewarm water, mild soap and a soft cloth.

Avoid harsh chemicals and sudden temperature changes.

For pearls or delicate materials, use only soft dry cloth.

How do I store my jewellery?;

Store the jewellery separately in a jewellery case or box to avoid scratches or tangling.

Tip: The original jewellery box is often the ideal storage place.

What should I avoid when wearing jewellery?;

To keep them shining, avoid contact with:

• fragrances
• cosmetics
• chlorine (swimming pools)
• sea water
• detergents

Tip: Jewellery is the last thing we put on and the first thing we take off.

Personalisation & Engraving

Do you offer engraving or personalisation?;

Personalisation is available only on products where stated on the product page and may add extra processing time.

Can I return a personalised piece of jewellery?;

Personalised or engraved jewellery cannot be returned, unless there is a flaw or error in the engraving.

Products manufactured according to the customer’s specifications or that are clearly personalized are not subject to the right of withdrawal, in accordance with applicable law, unless they are defective or there has been an error in the execution of the order.

Shipping & Delivery

How long does delivery take?;

The estimated delivery time is shown at checkout. During periods of increased demand or for personalised products, the preparation time may increase.

How can I track my order?;

Once the order has been dispatched, you will receive an email with tracking link.

Is the packaging suitable for a gift?;

Yes. Our jewellery is delivered in elegant signature gift box, ideal for gifting.

Returns & Warranty

Can I return my order?;

According to European legislation, there is a right of withdrawal within 14 days of delivery, except for personalised products.

What happens if the product is faulty?;

If a problem arises, contact us by sending order number and photographs, so that we can assess the issue.

Payments & Security

Are online payments safe?;

Yes. EU payments often use Strong Customer Authentication (SCA) and 3D Secure, which offer extra protection against fraud.

How do you protect personal data?;

Personal data is processed in accordance with the European data protection regulations. More information is available in the Privacy Policy and Cookie Policy.