{"id":4569,"date":"2026-02-10T13:29:30","date_gmt":"2026-02-10T11:29:30","guid":{"rendered":"https:\/\/nouvelleame.com\/?page_id=4569"},"modified":"2026-09-19T13:28:45","modified_gmt":"2026-09-19T10:28:45","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/nouvelleame.com\/en\/terms-conditions\/","title":{"rendered":"TERMS &amp; CONDITIONS OF USE"},"content":{"rendered":"<h5 class=\"wp-block-heading\"><strong>TERMS &amp; CONDITIONS OF USE<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>New soul<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. General Information<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This e-commerce website operates under the brand name\u00a0<strong>Nouvelle \u00e2me<\/strong>\u00a0(hereinafter \u00abthe Company\u00bb or \u00abthe e-shop\u00bb) and belongs to the business \u00a0<strong>Maria Pitsikaki\u00a0<\/strong>, based in\u00a0<strong>2,  Lordou  Vyronos Street<\/strong>, VAT number\u00a0<strong>078157863<\/strong>, Tax Office\u00a0<strong>Heraklion\u00a0<\/strong>, contact email\u00a0<strong>info@nouvelleame.com<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Accessing, browsing and making purchases via the e-shop imply the unreserved acceptance of these Terms &amp; Conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Products<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La nouvelle \u00e2me features adult jewellery as well as children's jewellery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some products may be handmade or feature distinctive characteristics, which can result in slight variations in colour, size or details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The photographs and descriptions are indicative and aim to portray the products as accurately as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Orders<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The order is considered complete upon its successful entry into the system and the sending of a confirmation email to the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Company reserves the right to cancel or modify an order in the event of:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 product unavailability<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 technical or systemic error<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 incorrect pricing<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In any case, the customer is informed immediately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Prices<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All prices are shown in euros (\u20ac) and include statutory VAT, unless stated otherwise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For shipments outside Greece, any&nbsp;<strong>customs duties, taxes or import charges are borne exclusively by the customer<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">nouvelle \u00e2me reserves the right to change prices without prior notice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Payment Methods<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The available payment methods are displayed in the e-shop and may include:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Credit, debit and prepaid card Visa, Mastercard, Maestro, Diners, Discover.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"100\" src=\"https:\/\/nouvelleame.com\/wp-content\/uploads\/2026\/08\/nexi.png\" alt=\"\" class=\"wp-image-12315\" srcset=\"https:\/\/nouvelleame.com\/wp-content\/uploads\/2026\/08\/nexi.png 600w, https:\/\/nouvelleame.com\/wp-content\/uploads\/2026\/08\/nexi-450x75.png 450w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Electronic payments<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Bank deposit<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All transactions are processed through secure and certified payment providers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Shipping &amp; Delivery<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The nouvelle \u00e2me carries out missions:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 within Greece<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 within the European Union<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 in countries outside the European Union<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery times are indicative and may vary due to external factors (shipping companies, customs, weather conditions, etc.).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Company shall not be liable for delays caused by third parties.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Right of Withdrawal &amp; Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The customer has the right of withdrawal within&nbsp;<strong>14 calendar days<\/strong>&nbsp;from the date of receipt of the product, in accordance with the&nbsp;<strong>Directive 2011\/83\/EU<\/strong>&nbsp;and Law 2251\/1994.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The returns policy is described in detail on the page&nbsp;<strong>Returns Policy<\/strong>&nbsp;of the e-shop and form an integral part of these Terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. Children's Jewellery \u2013 Safety Terms<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Children's jewellery is intended for use&nbsp;<strong>for adult supervision only<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nouvelle \u00c2me accepts no liability for improper or unsupervised use.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Purchases are made exclusively by adults.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. Consumer Safety &amp; Product Use<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0397&nbsp;<strong>news<\/strong><strong>&nbsp;<\/strong><strong>soul<\/strong>&nbsp;is committed to providing products that meet safety and quality requirements, in accordance with applicable Greek and European legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jewellery is intended exclusively for decorative use and must be used in accordance with the purpose for which it was designed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Children's Jewellery<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Children's jewellery:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 they are not toys<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 are intended for use&nbsp;<strong>for adult supervision only<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 not recommended for children under&nbsp;<strong>3 years old<\/strong>, due to the risk of swallowing small parts<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The responsibility for the selection and safe use of the products by minors rests exclusively with the parent or guardian.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Limitation of Use Liability<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nouvelle \u00c2me is not responsible for:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 improper or unintended use of the products<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 damage or accidents due to misuse<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 allergic reactions not related to a proven product defect<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the event of a proven defect, the statutory consumer rights under Law 2251\/1994 shall apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10. Limitation of Liability<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nouvelle \u00c2me is not responsible for:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 technical website issues<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 delivery delays caused by third parties<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 losses arising from improper use of the products<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Company's liability is limited to the maximum extent permitted by law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11. Copyright<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All the content of the e-shop (texts, photographs, logos, designs) constitutes intellectual property of&nbsp;<strong>news<\/strong><strong>&nbsp;<\/strong><strong>soul<\/strong>&nbsp;and is protected by Greek and European law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any reproduction or use without written permission is prohibited.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12. Amendment of Terms<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La nouvelle \u00e2me reserves the right to modify these Terms &amp; Conditions at any time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The changes apply from their publication in the e-shop.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13. Governing Law &amp; Jurisdiction<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These Terms are governed by&nbsp;<strong>Greek Law<\/strong>&nbsp;and the law of&nbsp;<strong>European Union<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The courts of thecompetent for resolving any dispute are those of&nbsp;<strong>business address (Lord Byron 02, Heraklion, Crete,&nbsp;<\/strong><strong>TK<\/strong><strong>&nbsp;71202)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>14. Personal Data<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nouvelle \u00e2me processes the personal data of its users and customers in accordance with the&nbsp;<strong>General Data Protection Regulation (EU 2016\/679 \u2013 GDPR)<\/strong>&nbsp;and the applicable Greek legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The personal data collected via the e-shop is used exclusively for:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 order execution and management<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 communication with the customer<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 compliance with legal obligations<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The processing of data is carried out with absolute security and they are not transmitted to third parties, except to cooperating providers (such as courier companies and payment providers), to the extent necessary for the completion of the transaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For detailed information regarding the processing of personal data, data subject rights and the use of cookies, the user is referred to the page&nbsp;<strong>Privacy Policy &amp;&nbsp;<\/strong><strong>Biscuits<\/strong>, which forms an integral part of these Terms &amp; Conditions.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u039f\u03a1\u039f\u0399 &amp; \u03a0\u03a1\u039f\u03ab\u03a0\u039f\u0398\u0395\u03a3\u0395\u0399\u03a3 \u03a7\u03a1\u0397\u03a3\u0397\u03a3 Nouvelle&nbsp;\u00e2me 1. \u0393\u03b5\u03bd\u03b9\u03ba\u03ad\u03c2 \u03a0\u03bb\u03b7\u03c1\u03bf\u03c6\u03bf\u03c1\u03af\u03b5\u03c2 \u039f \u03c0\u03b1\u03c1\u03ce\u03bd\u00a0\u03b9\u03c3\u03c4\u03cc\u03c4\u03bf\u03c0\u03bf\u03c2\u00a0\u03b7\u03bb\u03b5\u03ba\u03c4\u03c1\u03bf\u03bd\u03b9\u03ba\u03bf\u03cd \u03b5\u03bc\u03c0\u03bf\u03c1\u03af\u03bf\u03c5 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03b5\u03af \u03c5\u03c0\u03cc \u03c4\u03bf \u03b5\u03bc\u03c0\u03bf\u03c1\u03b9\u03ba\u03cc \u03c3\u03ae\u03bc\u03b1\u00a0Nouvelle \u00e2me\u00a0(\u03b5\u03c6\u03b5\u03be\u03ae\u03c2 \u00ab\u03b7 \u0395\u03c4\u03b1\u03b9\u03c1\u03b5\u03af\u03b1\u00bb \u03ae \u00ab\u03c4\u03bf e-shop\u00bb) \u03ba\u03b1\u03b9 \u03b1\u03bd\u03ae\u03ba\u03b5\u03b9 \u03c3\u03c4\u03b7\u03bd \u03b5\u03c0\u03b9\u03c7\u03b5\u03af\u03c1\u03b7\u03c3\u03b7 \u00a0\u039c\u03b1\u03c1\u03af\u03b1\u00a0\u03a0\u03b9\u03c4\u03c3\u03b9\u03ba\u03ac\u03ba\u03b7\u00a0, \u03bc\u03b5 \u03ad\u03b4\u03c1\u03b1\u00a0\u039b\u03cc\u03c1\u03b4\u03bf\u03c5 \u0392\u03cd\u03c1\u03c9\u03bd\u03bf\u03c2 2, \u0391\u03a6\u039c\u00a0078157863, \u0394\u039f\u03a5\u00a0\u0397\u03c1\u03b1\u03ba\u03bb\u03b5\u03af\u03bf\u03c5\u00a0, email \u03b5\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03af\u03b1\u03c2\u00a0info@nouvelleame.com. \u0397 \u03c0\u03c1\u03cc\u03c3\u03b2\u03b1\u03c3\u03b7, \u03b7 \u03c0\u03bb\u03bf\u03ae\u03b3\u03b7\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03b7 \u03c0\u03c1\u03b1\u03b3\u03bc\u03b1\u03c4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03b1\u03b3\u03bf\u03c1\u03ce\u03bd \u03bc\u03ad\u03c3\u03c9 \u03c4\u03bf\u03c5 e-shop\u03c3\u03c5\u03bd\u03b5\u03c0\u03ac\u03b3\u03bf\u03bd\u03c4\u03b1\u03b9 \u03c4\u03b7\u03bd \u03b1\u03bd\u03b5\u03c0\u03b9\u03c6\u03cd\u03bb\u03b1\u03ba\u03c4\u03b7 \u03b1\u03c0\u03bf\u03b4\u03bf\u03c7\u03ae \u03c4\u03c9\u03bd \u03c0\u03b1\u03c1\u03cc\u03bd\u03c4\u03c9\u03bd \u038c\u03c1\u03c9\u03bd &amp; \u03a0\u03c1\u03bf\u03cb\u03c0\u03bf\u03b8\u03ad\u03c3\u03b5\u03c9\u03bd. 2. [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4569","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u039f\u03a1\u039f\u0399 &amp; \u03a0\u03a1\u039f\u03ab\u03a0\u039f\u0398\u0395\u03a3\u0395\u0399\u03a3 \u03a7\u03a1\u0397\u03a3\u0397\u03a3 - Nouvelle Ame<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nouvelleame.com\/en\/terms-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u039f\u03a1\u039f\u0399 &amp; \u03a0\u03a1\u039f\u03ab\u03a0\u039f\u0398\u0395\u03a3\u0395\u0399\u03a3 \u03a7\u03a1\u0397\u03a3\u0397\u03a3 - Nouvelle Ame\" \/>\n<meta property=\"og:description\" content=\"\u039f\u03a1\u039f\u0399 &amp; \u03a0\u03a1\u039f\u03ab\u03a0\u039f\u0398\u0395\u03a3\u0395\u0399\u03a3 \u03a7\u03a1\u0397\u03a3\u0397\u03a3 Nouvelle&nbsp;\u00e2me 1. \u0393\u03b5\u03bd\u03b9\u03ba\u03ad\u03c2 \u03a0\u03bb\u03b7\u03c1\u03bf\u03c6\u03bf\u03c1\u03af\u03b5\u03c2 \u039f \u03c0\u03b1\u03c1\u03ce\u03bd\u00a0\u03b9\u03c3\u03c4\u03cc\u03c4\u03bf\u03c0\u03bf\u03c2\u00a0\u03b7\u03bb\u03b5\u03ba\u03c4\u03c1\u03bf\u03bd\u03b9\u03ba\u03bf\u03cd \u03b5\u03bc\u03c0\u03bf\u03c1\u03af\u03bf\u03c5 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03b5\u03af \u03c5\u03c0\u03cc \u03c4\u03bf \u03b5\u03bc\u03c0\u03bf\u03c1\u03b9\u03ba\u03cc \u03c3\u03ae\u03bc\u03b1\u00a0Nouvelle \u00e2me\u00a0(\u03b5\u03c6\u03b5\u03be\u03ae\u03c2 \u00ab\u03b7 \u0395\u03c4\u03b1\u03b9\u03c1\u03b5\u03af\u03b1\u00bb \u03ae \u00ab\u03c4\u03bf e-shop\u00bb) \u03ba\u03b1\u03b9 \u03b1\u03bd\u03ae\u03ba\u03b5\u03b9 \u03c3\u03c4\u03b7\u03bd \u03b5\u03c0\u03b9\u03c7\u03b5\u03af\u03c1\u03b7\u03c3\u03b7 \u00a0\u039c\u03b1\u03c1\u03af\u03b1\u00a0\u03a0\u03b9\u03c4\u03c3\u03b9\u03ba\u03ac\u03ba\u03b7\u00a0, \u03bc\u03b5 \u03ad\u03b4\u03c1\u03b1\u00a0\u039b\u03cc\u03c1\u03b4\u03bf\u03c5 \u0392\u03cd\u03c1\u03c9\u03bd\u03bf\u03c2 2, \u0391\u03a6\u039c\u00a0078157863, \u0394\u039f\u03a5\u00a0\u0397\u03c1\u03b1\u03ba\u03bb\u03b5\u03af\u03bf\u03c5\u00a0, email \u03b5\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03af\u03b1\u03c2\u00a0info@nouvelleame.com. \u0397 \u03c0\u03c1\u03cc\u03c3\u03b2\u03b1\u03c3\u03b7, \u03b7 \u03c0\u03bb\u03bf\u03ae\u03b3\u03b7\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03b7 \u03c0\u03c1\u03b1\u03b3\u03bc\u03b1\u03c4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03b1\u03b3\u03bf\u03c1\u03ce\u03bd \u03bc\u03ad\u03c3\u03c9 \u03c4\u03bf\u03c5 e-shop\u03c3\u03c5\u03bd\u03b5\u03c0\u03ac\u03b3\u03bf\u03bd\u03c4\u03b1\u03b9 \u03c4\u03b7\u03bd \u03b1\u03bd\u03b5\u03c0\u03b9\u03c6\u03cd\u03bb\u03b1\u03ba\u03c4\u03b7 \u03b1\u03c0\u03bf\u03b4\u03bf\u03c7\u03ae \u03c4\u03c9\u03bd \u03c0\u03b1\u03c1\u03cc\u03bd\u03c4\u03c9\u03bd \u038c\u03c1\u03c9\u03bd &amp; \u03a0\u03c1\u03bf\u03cb\u03c0\u03bf\u03b8\u03ad\u03c3\u03b5\u03c9\u03bd. 2. 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\u03a0\u03c1\u03bf\u03cb\u03c0\u03bf\u03b8\u03ad\u03c3\u03b5\u03c9\u03bd. 2. 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